Privacy Policy

Effective Date: January 1, 2026 • Last Revised: October 2026

1. Introduction

At Jewels Culture, accessible from jewelsculture.com, one of our main priorities is the privacy of our visitors and patrons. This Privacy Policy document outlines the types of information that is collected and recorded by Jewels Culture and how we utilize, store, and safeguard it.

2. Information We Collect

When you visit our atelier website, explore our diamond creations, or complete a purchase, we may collect the following information:

• Personal Contact Data: Full name, email address, telephone / WhatsApp number.
• Shipping & Billing Details: Physical address, city, state, postal code, and country for insured door-to-door courier logistics.
• Payment & Transaction Information: Payment method selected (Razorpay, Payoneer, Card, Bank Transfer, COD) and transaction reference IDs. Note: We never store your full credit card numbers, CVVs, or net banking credentials on our servers. All digital transactions are securely encrypted and processed by PCI-DSS certified payment gateways.
• Order History & Preferences: Pieces purchased, custom engraving requests, ring sizes, metal selections, and IGI certificate records.
• Device & Browsing Data: IP address, browser type, operating system, and pages viewed to optimize user experience and mobile responsiveness.

3. How We Use Your Information

We use the information we collect in the following ways:

• To process, manufacture, pack, and fulfill your handcrafted jewellery orders.
• To coordinate fully insured armoed courier transit (e.g. Sequel Logistics, BVC Logistics, Blue Dart Express).
• To generate and email official GST tax invoices and digital IGI / GLI gemological certificates.
• To provide timely order tracking updates and customer concierge assistance via WhatsApp or email.
• To personalize your bespoke diamond recommendations based on your preferences.
• To detect, prevent, and mitigate fraud, illicit chargebacks, and unauthorized access.

4. Data Security & Storage

Jewels Culture employs industry-leading technical and organizational security protocols, including Secure Socket Layer (SSL/TLS 256-bit) encryption, firewalled databases, and restricted access privileges. High-value jewellery shipments require tamper-proof security seals and OTP authentication upon physical handover.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We share data solely with trusted third-party service partners under strict confidentiality agreements:

• Payment Processors: Razorpay Software Private Limited and Payoneer Inc. for secure payment authorization.
• Insured Shipping Couriers: Specialized valuable cargo logistics providers for safe delivery.
• Gemological Labs: International Gemological Institute (IGI) for issuing official diamond grading reports.
• Legal & Regulatory Authorities: Only when strictly mandated by applicable laws or court orders.

6. Cookies and Tracking Technologies

Our website utilizes essential cookies to maintain your shopping bag items, remember session states, and improve site performance. You may modify your browser settings to decline cookies, though this may restrict checkout functionality.

7. Your Rights

You have the right to access, rectify, or request deletion of your personal contact records stored with us. For inquiries or data requests, contact our privacy desk at concierge@jewelsculture.com.