Frequently Asked Questions
Everything you need to know about lab-grown diamonds, BIS hallmarking, sizing, and our lifetime guarantees.
Are lab-grown diamonds real diamonds? +
Yes, absolutely 100%. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They consist of pure crystalline carbon in the cubic system, have a Mohs hardness of 10, emit the exact same refractive brilliance, and pass all standard diamond thermal and optical pen tests. Even professional gemologists cannot distinguish them without specialized laboratory spectroscopy.
Do your pieces come with IGI / GIA certification? +
Yes. Every solitaire creation and major gemstone piece is accompanied by an authentic physical grading report issued by independent international gemological laboratories like the International Gemological Institute (IGI) or GLI. Your certificate confirms the precise Carat weight, Cut proportions, Color grade, and Clarity score.
Is the gold BIS Hallmarked? +
Yes. Every piece of gold jewellery from Jewels Culture is stamped with official Bureau of Indian Standards (BIS) Hallmarks, including the triangle emblem, gold purity fineness (14K / 585 or 18K / 750), and unique 6-digit alphanumeric HUID (Hallmark Unique Identification) code mandated by the Government of India.
What if I order the wrong ring size? +
We offer one complimentary ring resizing within 30 days of receiving your order. If your ring feels slightly snug or loose, contact our concierge and we will arrange an insured round-trip pickup to adjust it to your perfect fit.
Can I customize a design or request custom engraving? +
Yes! We specialize in bespoke bridal and fine jewellery. You can personalize the gold color (Yellow, White, Rose Gold, or Platinum 950), center stone shape, and add laser engraving inside the band. Simply leave a note during checkout or message us on WhatsApp.
Which payment methods do you accept? +
We offer secure payment options via Razorpay (UPI, GooglePay, PhonePe, Debit/Credit cards, NetBanking), Payoneer (international Visa, Mastercard, and direct multi-currency transfers), and Cash on Delivery (COD) for eligible domestic addresses.
How is the jewellery delivered safely? +
All shipments are handled by specialized armored and valuable-cargo couriers (Sequel Logistics, BVC Logistics, BlueDart Apex Secure) with 100% full transit insurance. Pieces arrive in tamper-proof security bags that require OTP or physical signature upon delivery.
What is your return and buyback policy? +
We offer a 15-day 100% money-back return guarantee on catalog pieces. Additionally, all Jewels Culture creations are backed by our Lifetime Buyback & Upgrade Policy (100% gold value + 90% diamond value on exchange).
Have a Specific Bespoke Inquiry?
Our diamond specialists and CAD artisans are at your service for custom carat selections, ring sizing advice, or bridal consultations.